MetricNet’s Jeff Rumburg to Speak at HDI 2011 

McLean, VA., 15 Nov, 2010: Jeff Rumburg, Managing Partner and co-founder of MetricNet (http://www.metricnet.com/), has been selected to speak at HDI’s premier event

by metricnet metricnet Monday, November 15, 2010
McLean, VA., 15 Nov, 2010: Jeff Rumburg, Managing Partner and co-founder of MetricNet (http://www.metricnet.com/), has been selected to speak at HDI’s premier event, the HDI Annual Conference & Expo in Las Vegas, March 29 through April 1, 2011. Rumburg’s presentation, How to Measure and Ensure Positive ROI in End-User Support, is based upon decades of research into service desk and desktop support best practices, and will draw heavily upon MetricNet’s benchmarking database of process and performance indicators.
“MetricNet has been selected to speak at many HDI events in the past, but we are particularly excited to be featured at HDI’s Annual Conference & Expo in 2011.” says Rumburg. “MetricNet is the only company in the world with a comprehensive benchmarking database of process and performance indicators for service desks and desktop support. This has allowed us to quantify the relationship between cost, performance, and process maturity; something that has never been done before. We expect many support organizations to benefit greatly from our research, and look forward to presenting these results at HDI 2011.”
Mr. Rumburg is a co-founder and Managing Partner of MetricNet, LLC. He authored a best selling book on Benchmarking, and has been retained as a service desk and desktop support expert by such well-known companies as American Express, Hewlett-Packard, Allstate Insurance, and General Motors.

Prior to co-founding MetricNet, Mr. Rumburg was president and founder of The Verity Group, an international management consulting firm specializing in service desk and call center consulting. As president of The Verity Group, Mr. Rumburg launched a number of syndicated benchmarking services that provided Information Technology benchmarks to more than 1,000 corporations worldwide. These included the Help Desk Benchmarking Consortium, and the Call Center Benchmarking Consortium.

Mr. Rumburg has also held a number of executive positions at META Group, and Gartner, Inc. As a vice president at Gartner, Mr. Rumburg led a project team that reengineered Gartner’s global benchmarking product suite. And as vice president at META Group, Mr. Rumburg’s career was focused on help desk and call center consulting.

Mr. Rumburg's education includes an M.B.A. from the Harvard Business School, an M.S. magna cum laude in Operations Research from Stanford University, and a B.S. magna cum laude in Mechanical Engineering. He is author of A Hands-On Guide to Competitive Benchmarking: The Path to Continuous Quality and Productivity Improvement, and has taught graduate-level engineering and business courses.

About MetricNet
MetricNet is the global leader in Service Desk, Desktop Support, and Call Center benchmarking. With more than 1,500 benchmarks completed worldwide, MetricNet has the most comprehensive database of process and performance metrics in the industry. MetricNet benchmarks encompass virtually every industry and government sector, and address all major business areas including IT, customer service, and technical support.
To get more information about MetricNet, go to http://www.metricnet.com/ or contact Jeff Rumburg at 703-992-8160; jeffr@metricnet.com.

CONTACT:
Eric Zbikowski
Managing Partner
MetricNet, LLC
1431 Mayhurst Blvd
McLean, VA 22102
United States
Telephone: 703-992-8160
Facsimile: 703-992-8130
E mail: ericz@metricnet.com
Website: www.metricnet.com

metricnet

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